FAQ

  • Accepted Payment Methods

    • Credit cards: Visa, Mastercard, American Express (via Stripe)

    • Digital payments: PayPal, Apple Pay

  • Make sure your payment details are correct.
    If the issue persists, contact your bank.
    Need help? Get in touch, we're here for you.

  • How can I cancel my order?

    You can only cancel your order before it has been shipped. There is a 1-hour window from the time of purchase to request a cancellation.

    Here’s how:

    • Email orders@darkonfloyd.com with your order number.

    • Note: The request must be sent from the same email address used at checkout.

    • Darkonfloyd reserves the right to approve or decline the cancellation.

    • If approved, your refund will be processed within 3–5 business days

  • Our prices include VAT.
    A receipt is issued for every order.

  • Pre-order items are available for a limited time only.
    Estimated shipping dates are shown on the product page and may change.

  • How to track your order
    Once shipped, you’ll receive an email with a tracking number.

    You can check the status in your order details or on the carrier’s website.

  • Return Processing Time
    Once we receive your return, it takes 7–10 business days to process.
    You’ll get a confirmation email once it’s complete.

    If you don’t hear from us within 10 business days, feel free to contact us.

    For security reasons, refunds are only issued to the original payment card.

  • Darkonfloyd reviews each replacement request on a case-by-case basis.
    For more info, contact us at orders@darkonfloyd.com.

  • Delivery Times
    We ship with BRT, DHL, FedEx, or Poste Italiane.

    Shipping options:

    • Standard:
      EU-UK: 3-5 business days
      Rest of the world: 3-7 business days

    • Express:
      Italy: 1-2 business days
      Rest of the world: 2-4 business days

  • You are responsible for paying any applicable duties and taxes directly to the relevant authorities.

    If unpaid duties or taxes prevent a refund to us or third parties (including Darkonfloyd), the amount will be deducted from any refund or other amount owed to you.